How do I confirm my identity to use PayPal in 2021?

PayPal Confirm Identity

How do I confirm my identity to use PayPal in 2021?

To use all of PayPal’s features, you’ll need to confirm your identity. If we need you to complete identity verification while you are using your account, we’ll prompt you with an alert or message. Otherwise, you can submit your information as described below.

To confirm your identity:

  1. Go to our dedicated page to Complete Identity Verification.
  2. Click Get Started.
  3. On the ‘About You’ page, complete the form.
  4. Check the box to agree to submit your details and click Continue.

If this electronic submission is successful we’ll display a ‘thank you’ message and a button to return to your account.

Note: If we’re unable to verify your identity electronically, you’ll need to submit documents for review.

We need to verify your identity?

We noticed you tried to add money to your account. When you add money for the first time, we’re required to verify your identity through PayPal’s Customer Identification Program. Verifying your identity builds stronger security for everyone in the PayPal network. It also allows you to use additional products and services, such as adding money from your bank account.

It looks like we haven’t verified your identity yet. Please visit the Resolution Center to complete the required steps.

Did you know you don’t need to add money to your PayPal account to make a payment?
If you want to send money to someone or make a payment through a website, all you need is a linked credit card or bank account. If you want to send money to a friend or family member click here to learn more. If you want to pay a merchant through their website.

Verifying your PayPal account helps make PayPal even safer for everyone. When you’re Verified, it means that you’ve provided additional information about yourself to help confirm your identity. After you are Verified, we’ll lift your limits so you can withdraw more money.

Why do I have to confirm my identity to hold a balance with PayPal?

Even though PayPal isn’t a bank, we need to comply with the same government regulations as other financial institutions. We’re asking for identifying information so you can keep money in PayPal and use other features that rely on a balance. In addition to verifying your identity with PayPal, you will also need to set up a balance account which will be linked to your personal account.

If you don’t provide identifying information, or we’re unable to confirm the identifying information you provide us, you will not be able to use a balance to send money or make purchases. However, you’ll still be able to use your preferred payment method or backup payment method such as your bank or debit or credit card to send money or to make purchases.

Did you see a PayPal alert asking you to confirm your identity?

You may have recently seen an alert in your PayPal account asking you to provide some information and documents to us to satisfy EU regulations. However, we only need that information once your PayPal account reaches the receiving limit of €2,500 (or currency equivalent), in total payments received.  

If you’ve already provided the information, we’ll review it when your PayPal account reaches the receiving limit. If you haven’t provided it yet, that’s fine because we don’t need it yet. We’ll remind you later if/when it’s needed.

At this time, no further action is required from you. Please continue to use your PayPal account.

What are the steps to verify my account?

To comply with the regulations and for your account security, you need to verify your account. You can receive payments into your PayPal account only after you verify your account.
Here are the steps to verify your account –

Find out the documents you should provide according to your business needs, and then click Complete your KYC to begin the identity confirmation. Our comprehensive step-by-step guides can guide you through this process.

  • To receive international payments, you just need to:

After we’ve received the information and confirmed your identity, you’ll be able to receive PayPal payments and withdraw money to your bank account. You can also click Notifications (the bell icon) on your Summary page anytime to track your progress.

What happens if PayPal Cannot confirm identity?

If your identity verification attempt was unsuccessful, it simply means that the information you provided did not match the authoritative sources we use for verification. Unsuccessful verification attempts may be due to many reasons: Your credit profile may contain erroneous information.

How long does PayPal take to confirm identity?

Confirming your company bank account can lift withdrawal limits and helps to verify your identity to PayPal by proving that you own the bank account on file. PayPal provides two methods of proving that you own the bank account listed on your account: instantly and within two to three days.

Can you verify PayPal without bank?

If you need to verify your PayPal account without a working bank account, you have several options. First, you can open a new credit facility or purchase a prepaid debit card backed by a national electronic payment service. Most locations that accept standard Visa credit cards also accept these prepaid products.


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